Welcome to iChill Music.
These Terms and Conditions (“Terms”) govern the use of www.ichillmusic.com and the music streaming, subscription, licensing and related services provided by New Music Productions Ltd (“iChill”, “we”, “our” or “us”).
By accessing our website, purchasing a subscription to our app and webplayer or using our services, you agree to these Terms.
If you do not agree, please do not use our services.
1. About iChill Music
iChill Music provides relaxation, wellness, ambient and other music through its own streaming and distribution services.
Our services may include:
- Online music streaming and playlists.
- Personal music subscriptions.
- Background music for hotels, spas, restaurants, shops and other commercial establishments.
- Mobile applications and compatible music playback systems, including Sonos.
- Music downloads, physical products and separately licensed music, where offered.
The features and permissions included in each service depend on the subscription or licence purchased.
2. Account Registration and Security
Some iChill services require users to register an account.
You agree to provide accurate information and keep your account details up to date.
You are responsible for maintaining the confidentiality of your login credentials and for activity carried out through your account.
Accounts may not be transferred, shared or resold without written permission from iChill.
If you believe your account has been accessed without authorisation, please contact info@ichillmusic.com.
3. Subscriptions and Payments
iChill offers subscription-based access to music and related services.
Subscription prices, billing periods, included features and any applicable taxes will be displayed before purchase.
Unless otherwise stated at checkout, subscriptions automatically renew at the end of each billing period until cancelled.
By purchasing an automatically renewing subscription, you authorise the applicable payment provider to charge the recurring subscription fee.
Customers can manage or cancel subscriptions using the account management facilities provided for their purchase channel.
Where subscriptions are purchased through Apple or Google, their respective payment and cancellation procedures apply.
We may change subscription prices from time to time. Customers will receive any advance notice required by applicable law and will be informed of their options.
4. Free Trials and Promotional Offers
iChill may offer free trials, discounts or promotional subscription periods.
The duration, eligibility requirements and conditions of each offer will be displayed when the customer subscribes.
A trial does not automatically convert into a paid subscription, customers must opt in to carry on into paid subscription after trial.
Promotional offers may be limited to eligible customers and may not be combined with other offers unless expressly stated.
5. Cancellation and Refunds
Customers may cancel an automatically renewing subscription at any time to prevent future renewals.
Unless otherwise stated or required by applicable law, cancellation takes effect at the end of the current paid billing period.
Access to subscription services will normally continue until that period ends.
Refund requests for subscriptions purchased through Apple or Google should be directed through the relevant platform’s refund process.
For subscriptions purchased directly from iChill, customers may contact info@ichillmusic.com.
Any applicable statutory cancellation, withdrawal and refund rights remain unaffected.
6. Personal Music Subscriptions
Personal subscriptions provide access to the music and features included in the selected subscription plan.
Customers receive a limited, non-exclusive, non-transferable license to stream authorised iChill music during an active subscription.
Subscriptions automatically include public performance and commercial background-music rights in every the selected plan.
Customers may not reproduce, redistribute, resell or commercially exploit the music beyond the permissions granted by their subscription.
7. Commercial Background Music
iChill provides music services for businesses, including hotels, spas, wellness centres, restaurants, retail establishments and other commercial premises.
Where a subscription or agreement expressly includes commercial background-music rights, the customer may play authorised iChill music as background music at the premises and within the scope covered by that subscription or agreement.
The number of permitted locations, playback devices, users and other conditions may depend on the selected plan.
Unless separately authorised in writing, a commercial background-music subscription does not permit customers to:
- Resell or redistribute iChill recordings.
- Provide access to unrelated third parties.
- Incorporate recordings into advertisements, films, television programmes or other audiovisual productions.
- Broadcast recordings on radio or television.
- Use recordings outside the locations or services covered by their subscription.
Additional uses may require a separate written licence.
8. Licence-Free Music Status and Changes in Copyright Registration
iChill provides music that, to the best of our knowledge, is available for authorised commercial background use without requiring additional licences from Performing Rights Organisations (PROs), subject to the terms of the customer’s subscription or licence.
However, iChill cannot guarantee that any particular recording or musical composition will remain free from additional licensing requirements indefinitely.
Although iChill makes reasonable efforts to ensure that its catalogue is suitable for licence-free use, composers, songwriters or other relevant rights holders may subsequently register their works with a Performing Rights Organisation or another collecting society.
Such registrations may result in additional licensing requirements or fees for the public performance of affected music, depending on the applicable laws, territories and collecting society arrangements.
These decisions may be outside the control of iChill.
Where iChill becomes aware of a change affecting the licensing status of music in its catalogue, we will take reasonable steps to review the situation and, where appropriate, remove or replace the affected music and inform customers of material changes.
iChill does not guarantee that customers will remain exempt from all third-party copyright licensing fees or collecting society requirements in every country or at all times.
Customers are responsible for ensuring that their use of music complies with applicable local laws and any licensing obligations that are not expressly covered by their iChill subscription or agreement.
Nothing in this section excludes or limits any rights or remedies customers have under applicable law.
9. Music Catalogue and Availability
iChill regularly updates its music catalogue.
We may add, modify, replace or remove recordings, albums, playlists or other content for artistic, technical, operational or licensing reasons.
We do not guarantee that any particular recording, album or playlist will remain available indefinitely.
Where a significant catalogue change materially affects a paid service, we will comply with any applicable notification and consumer-rights requirements.
10. Sonos and Compatible Playback Systems
Certain iChill subscriptions may include access through Sonos or other compatible playback systems.
Availability depends on the customer’s subscription plan, compatible equipment, internet connection and relevant third-party services.
Sonos and other third-party providers operate independently of iChill and may have their own terms and technical requirements.
We cannot guarantee the continued compatibility or uninterrupted availability of third-party hardware or software.
Where compatibility changes materially affect a paid subscription, applicable consumer rights remain unaffected.
11. Music Downloads and Physical Products
Where iChill offers downloadable music, the permitted uses of those downloads will be specified at purchase.
Unless a separate commercial license is expressly granted, purchasing or downloading music does not transfer copyright or permit unrestricted commercial exploitation.
Customers may not redistribute, resell or sublicense downloaded recordings without written authorisation.
For physical products, delivery terms, applicable charges and relevant return rights will be communicated during purchase.
Digital content and physical goods may be subject to different statutory withdrawal and refund rules.
12. Music for Videos, Advertising and Other Productions
iChill may offer separate licences for the use of selected music in videos, advertisements, social media content or other audiovisual productions.
Such uses are not automatically covered by an ordinary streaming or background-music subscription.
The permitted uses, territories, duration, platforms and any restrictions will be defined in the applicable licence agreement.
Customers must obtain the appropriate license before incorporating iChill music into these productions.
13. Intellectual Property Rights
The iChill website, applications, software, branding, graphics, recordings and other content are owned by or licensed to New Music Productions Ltd, or otherwise made available under applicable rights and permissions.
All rights not expressly granted remain reserved.
Access to the iChill service does not transfer ownership of any recordings, compositions, trademarks, software or other intellectual property.
Customers may not copy, reproduce, modify, distribute, resell or exploit iChill content beyond the permissions granted under their subscription or separate licence.
14. Prohibited Activities
Customers must not:
- Use the service for unlawful purposes.
- Attempt to bypass security or subscription restrictions.
- Copy, capture or extract music without authorisation.
- Redistribute or resell access to the service.
- Use automated systems to download or extract substantial amounts of content.
- Interfere with the operation or security of the website or streaming services.
- Misrepresent their identity or subscription entitlements.
We may take reasonable action to prevent misuse, including restricting access or suspending accounts.
15. Service Availability and Technical Requirements
We aim to provide reliable access to iChill services but cannot guarantee uninterrupted or error-free operation.
Service availability may be affected by maintenance, internet connectivity, third-party providers, technical faults or events beyond our reasonable control.
Customers are responsible for maintaining suitable internet access and compatible equipment.
Nothing in this section limits mandatory rights relating to the supply of digital services.
16. Limitation of Liability
To the maximum extent permitted by applicable law, New Music Productions Ltd is not liable for indirect or consequential losses arising from the use or unavailability of its services.
We do not accept responsibility for losses caused by circumstances beyond our reasonable control, except where liability cannot legally be excluded.
Nothing in these Terms excludes or limits liability for fraud, wilful misconduct or any other liability that cannot lawfully be excluded.
Nothing in these Terms affects mandatory consumer protections.
17. Suspension and Termination
We may suspend or terminate access where a customer materially breaches these Terms, engages in unlawful activity or misuses the service.
Where reasonably possible, we will notify the customer and provide an opportunity to resolve the issue.
Customers may terminate their subscriptions in accordance with the applicable cancellation provisions.
Termination does not affect rights or obligations that arose before termination or any statutory remedies available to the customer.
18. Privacy and Personal Information
We respect the privacy of our customers.
Information about how we collect, use, store and protect personal data is provided in our separate Privacy Policy.
Where applicable, information about cookies and similar technologies will also be provided through our website.
19. Changes to These Terms
We may update these Terms to reflect changes in our services, licensing arrangements, technology, legal requirements or business operations.
The latest version will be published on our website with an updated effective date.
Where required by law, we will provide advance notice of material changes and explain any rights available to affected customers.
20. Governing Law and Disputes
These Terms are governed by the laws of United Kingdom, without prejudice to any mandatory consumer protections applicable in the customer’s country of residence.
If a customer has a complaint, we encourage them to contact us first so that we can try to resolve the matter.
Nothing in these Terms prevents customers from exercising any legal rights or using applicable consumer dispute-resolution procedures.
21. Contact Information
New Music Productions Ltd
Trading as iChill Music
Website: https://www.ichillmusic.com
Email: info@ichillmusic.com
Registered business address: Hurst Farm Dairy Lane, Crockham Hill
EDENBRIDGE
Postcode: TN8 6RA
Company registration number: 05517142
