iChill Music Frequently Asked Questions
Everything You Need to Know About iChill Music
Whether you run a salon, spa, restaurant, café, yoga studio, hotel, office, gym or another commercial space, choosing the right background music involves more than finding a good playlist.
You also need to understand how the music is licensed, where you can use it, how you can access it and whether your business needs to pay public performance fees.
This iChill Music FAQ answers common questions about licence-free music, PRS and PPL, subscriptions, pricing, the iChill app, web player, downloads, business use and music for different industries.
Music Licensing FAQs
Why is iChill Music licence-free?
The writers and performers behind the iChill Music Factory are not registered with PRS, PPL or other collection societies. Because these societies do not represent the iChill Music Factory writers and performers, qualifying businesses that use eligible iChill music can avoid the standard public-performance licence fees associated with those societies.
What is licence-free music?
Licence-free music refers to music that can be used under a specific licensing arrangement without the normal public-performance fees associated with represented music. With iChill, eligible businesses can use the collection for commercial background music under the applicable iChill terms.
Is iChill Music royalty-free?
No. iChill specifically states that its music is not royalty-free for recordings or videos. If you want to use iChill music in a video, social media content or advertising, you need the appropriate licence for that use.
What is the difference between licence-free and royalty-free music?
Licence-free and royalty-free do not necessarily mean the same thing. iChill’s licence-free model relates to its business background music and the fact that its writers and performers are not represented by collection societies. iChill does not describe its music as royalty-free for every possible use.
Is iChill Music registered with PRS or PPL?
No. iChill states that its music titles are not registered with PRS, PPL or other collection agencies worldwide. The music is controlled by New Music Productions Ltd.
What do I say if PRS or PPL contacts my business?
Tell them that you are using the iChill Music collection and can provide evidence of your iChill licensing arrangement. iChill customers can request a licensing letter made specifically for their business after purchase.
It is the business’s responsibility to ensure that only eligible iChill music is being played if it is relying on the iChill licence-free arrangement.
Do I need a PRS or PPL licence if I use iChill Music?
Qualifying businesses that use eligible iChill music exclusively can benefit from iChill’s licence-free arrangement because its writers and performers are not represented by PRS, PPL or other collection societies. However, music from other sources can have separate licensing requirements.
What happens if I play other music alongside iChill?
If you play music from another source alongside iChill, that music may still be represented by PRS, PPL or another collection society. You remain responsible for any applicable licensing fees for music that is not covered by the iChill arrangement.
Can I use iChill Music in my recordings?
Not under the standard business background music arrangement. iChill states that if you want to use its music in a recording that will be sold, there is a fee and you should contact iChill for details.
Can I use iChill Music in videos or social media?
Yes, but the appropriate licence must be purchased for video, social media or advertising use. The standard business background music arrangement should not be assumed to cover these uses.
Can I use iChill Music in an advertisement?
Yes, iChill offers music for advertising and commercial video use, but the appropriate licence is required. Contact iChill or use the relevant licensed music products for this type of use.
Can I distribute or sell iChill music?
No. The iChill licensing terms state that customers may not distribute, sell, rent, lease, sub-lease, assign or transfer the sounds in any format without written consent from New Music Productions Ltd.
Can I share my iChill music licence with another business?
The licence is connected to the customer and business purchasing the music. iChill’s licensing terms prohibit transferring or assigning the sounds without written consent from New Music Productions Ltd.
Can iChill music be used outside the UK?
iChill states that its titles are not registered with PRS, PPL or other collection agencies worldwide. However, licensing requirements can vary by country and use, so businesses operating outside the UK should contact iChill to confirm the appropriate arrangement.
PRS, PPL and Business Music FAQs
What is PRS?
PRS for Music represents rights associated with musical works and the creators behind them, including songwriters, composers and publishers. iChill’s writers are not members of PRS.
What is PPL?
PPL represents rights connected with recorded music, including performers and recording rightsholders. iChill’s writers and performers are not members of PPL.
What does PRS PPL exempt music mean?
For iChill, it refers to music created by writers and performers who are not represented by PRS, PPL or other collection societies. Qualifying businesses that use eligible iChill music can therefore avoid the standard public-performance fees associated with those organisations.
Is PRS-free music legal?
Yes. Music can legally be used without PRS public-performance fees when the relevant music is not represented by PRS and the business follows the applicable licensing terms. iChill provides its own licensing arrangement for its eligible music.
Can my business use iChill instead of mainstream commercial music?
Yes. iChill was created as an alternative source of professional background music for businesses. Its collection is designed for commercial environments such as salons, spas, restaurants, cafés, yoga studios and other customer-facing spaces.
Can I use Spotify or Apple Music for my business instead?
A personal music subscription should not automatically be treated as a commercial music licence. If your business wants to use music publicly, you should check the relevant commercial licensing terms. iChill provides a music service specifically designed around business use.
Subscription and Pricing FAQs
Does iChill offer a music subscription?
Yes. iChill offers subscription-based access to its music collection, along with app and web player access. The current subscription page lists a Standard subscription at £5.99 per month.
How much does the iChill subscription cost?
The current iChill subscription page lists the Standard subscription at £5.99 per month. It also lists a £3 per month Sonos access add-on and an £8.99 per month iChill and Sonos inclusive plan.
Does iChill offer a free trial?
Yes. The iChill app page currently advertises a 14-day free trial with no obligation to continue after the trial. The website also contains older references to a 30-day trial, so customers should confirm the trial shown at the point of subscription.
Is the iChill app free to download?
Yes. The app can be downloaded free of charge, while access to the subscription music service is subject to the applicable subscription terms. The app page also states that subscribers can connect to the iChill web player.
Does the subscription automatically renew?
Yes. The iChill app subscription is described as automatically renewing unless auto-renewal is turned off at least 24 hours before the end of the current subscription period.
How do I cancel my iChill subscription?
Subscription management depends on where you purchased the subscription. For app subscriptions, use the relevant account or app-store subscription settings and turn off automatic renewal before the renewal deadline.
How is the iChill subscription payment taken?
The app page states that iOS payments are charged through the iTunes/Apple account, while Android users set up payment through their Play Store account.
Does iChill offer a Sonos subscription?
Yes. The current subscription lists a Sonos access add-on for £3 per month and an iChill and Sonos inclusive plan for £8.99 per month.
Can I use iChill on multiple devices?
The iChill web player states that it synchronises with the app and can run simultaneously on 5 instances, such as a computer and mobile phone, or on three mobile phones or tablets. An internet connection is required for the web player.
Can multiple business locations use iChill?
iChill states that multiple-location businesses can use its service depending on the applicable subscription and licensing arrangement. Businesses operating several premises should contact iChill to confirm the appropriate setup for all locations.
App and Web Player FAQs
Is the iChill app available on Android?
Yes. iChill provides the app for Android as well as iPhone.
Is the iChill app available on iPhone?
Yes. The iChill app is available for iPhone and works with the iChill web player.
What is the iChill web player?
The iChill web player lets subscribers access their iChill music through a web browser. It synchronises with the app and can also be used to manage playlists from a computer.
Does the web player work without an internet connection?
No. iChill states that the web player requires an internet connection to run.
Does the iChill web player synchronise with the app?
Yes. The web player synchronises fully with the app, allowing playlists and playback to be managed across supported devices.
How do I import iChill music into iTunes?
iChill provides a tutorial showing customers how to import downloaded music into iTunes. The FAQ page directs customers to the relevant tutorial for the process.
Can I purchase iChill Music through iTunes?
Yes. iChill’s FAQ states that customers can search for iChill Music Factory in the iTunes Store.
Can I purchase iChill Music on an Android device?
Yes. iChill states that Android users can purchase music directly through its website.
Download and Music Purchase FAQs
How long do I have to download a purchased file?
iChill states that customers have 24 hours to download files they have purchased.
Where can I find my iChill downloads?
The iChill FAQ provides separate download instructions for Mac, Windows and Android users. If you cannot locate your purchased files, follow the relevant download instructions or contact iChill support.
Can I buy individual iChill tracks?
Yes. iChill’s online music catalogue includes individual songs as well as full album downloads. Current catalogue listings show individual tracks and albums available for purchase.
Can I buy full iChill albums?
Yes. iChill offers full album downloads and physical CDs. Current website listings include full album downloads and CD products.
How much do iChill music downloads cost?
Prices vary depending on the track, album and product. Current listings include individual tracks and full album downloads, with prices displayed on the relevant product pages.
Does iChill sell CDs?
Yes. iChill offers physical CD collections as well as digital downloads, app access and web player access.
Industry and Business Use FAQs
Can salons use iChill Music?
Yes. iChill provides background music suitable for beauty salons, hair salons and other customer-facing beauty businesses.
Can spas use iChill Music?
Yes. iChill has music specifically suited to spa, massage, relaxation and wellness environments, including collections such as Massage, Spa Dreams and Spa Paradise.
Can yoga studios use iChill Music?
Yes. iChill provides music for yoga and Pilates environments, with relaxing and atmospheric collections designed to complement wellness sessions.
Can restaurants use iChill Music?
Yes. Restaurants can use eligible iChill music as commercial background music to help create the desired atmosphere for customers.
Can cafés and coffee shops use iChill Music?
Yes. iChill’s collection includes music suitable for cafés, coffee shops and hospitality environments.
Can hotels use iChill Music?
Yes. Hotels can use suitable iChill background music in qualifying commercial environments, including appropriate reception, lounge and guest-facing areas.
Can gyms and fitness centres use iChill Music?
Yes. iChill music can be used in suitable commercial fitness environments. The music should be selected according to the atmosphere and activities taking place in each space.
Can offices use iChill Music?
Yes. iChill can provide background music for offices and professional environments, particularly reception areas, communal spaces and other customer-facing areas.
Can medical and dental practices use iChill Music?
Yes. iChill’s collection can be used in appropriate waiting rooms, reception areas and other commercial healthcare environments, subject to the relevant licensing terms.
Can I use iChill Music in a waiting room?
Yes. Background music can be used in waiting rooms and reception areas to create a more comfortable environment for visitors and customers.
Does iChill provide music for telephone hold?
Yes. iChill offers dedicated on-hold music in themes including Chillout, Classical Jazz, Relaxing and Uplifting. Its on-hold products carry a guaranteed PRS and PPL exempt lifetime licence according to the product page.
Licensing Documentation and Support
Can I get a licence letter from iChill?
Yes. iChill states that customers can request a licensing letter made specifically for their business following purchase.
What information should I provide when asking about licensing?
Tell iChill what type of business you operate, where the music will be played, whether you use any other music sources and whether the music will be used for background playback, video, advertising, on-hold or another purpose.
What if I am not sure whether my business qualifies for licence-free music?
Contact iChill with details of your business and current music setup. The team can explain how the iChill licensing arrangement applies to your intended use.
Who controls the iChill Music catalogue?
New Music Productions Ltd fully controls the iChill music. Customers may not distribute, sell, rent, lease, sub-lease, assign or transfer the sounds without written consent.
How can I contact iChill about licensing or subscriptions?
You can contact the iChill team through the website for questions about licensing, subscriptions, business use, music purchases or other account-related queries.
