1. Introduction
New Music Productions Ltd, trading as iChill Music (“iChill”, “we”, “our” or “us”), is committed to respecting and protecting the privacy of visitors and customers.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit www.ichillmusic.com, use our web player, subscribe to our services, purchase music or contact us.
New Music Productions Ltd is the data controller responsible for the personal information it processes for the purposes described in this policy.
2. Information We Collect
Depending on how you interact with our website and services, we may collect the following information.
Account and contact information
- Email address.
- Account registration and authentication information.
- Contact details provided when communicating with us.
- Business or organisation name, where relevant.
Subscription and purchase information
- Subscription plan and account status.
- Purchase and transaction records.
- Billing details necessary for processing purchases.
- Information about purchased music products or licences.
Payments may be processed by third-party payment providers. Where a payment provider handles card information directly, iChill does not receive the customer’s full payment-card details.
Website and technical information
We may collect technical information necessary for the operation, security and improvement of our website, including:
- IP address.
- Browser and device information.
- Operating system.
- Pages visited and interactions with website features.
- Error reports and security logs.
- Cookie information, where applicable.
Music streaming and service information
When you use our web player or connected music services, we may process information needed to authenticate your account, deliver music and maintain your subscription.
Depending on the service configuration, this may include playback activity, connected devices, playlists and technical usage information.
Customer enquiries
When you contact us, we collect the information you provide so that we can respond to your enquiry.
3. How We Use Your Information
We use personal information for the following purposes:
- Providing and maintaining the iChill website and streaming services.
- Creating and managing customer accounts.
- Processing purchases and subscriptions.
- Confirming subscription entitlements.
- Providing access to the web player and compatible playback services.
- Managing business music subscriptions and licensing enquiries.
- Delivering purchased products or digital content.
- Responding to customer support requests.
- Maintaining website security and preventing fraud.
- Improving website performance and customer experience.
- Complying with legal and accounting obligations.
- Sending marketing communications where permitted by law.
4. Legal Basis for Processing
Where UK GDPR applies, we rely on the following legal bases.
Performance of a contract
To create accounts, provide subscriptions, deliver purchased products and operate services requested by customers.
Legitimate interests
To maintain website security, prevent fraud, provide customer support and improve our services, where our interests are not overridden by individuals’ rights.
Legal obligations
To comply with applicable tax, accounting, regulatory and other legal requirements.
Consent
Where consent is required for optional cookies, marketing communications or other processing activities.
Where processing is based on consent, users may withdraw that consent at any time.
5. Subscriptions and Payment Processing
iChill offers subscription services through its website and other supported purchase channels.
When customers purchase a subscription, we process the information necessary to manage the subscription and provide access to the relevant service.
Payment transactions may be handled by external payment providers operating under their own privacy policies.
We retain transaction and subscription records where necessary for customer service, accounting, fraud prevention and legal compliance.
Customers who purchase subscriptions through Apple App Store or Google Play should also consult the privacy policies of those providers.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support its operation.
These may include:
Essential cookies
Used for functions such as account login, security, session management and other features necessary to provide the website.
Analytics cookies
Where implemented, these help us understand how visitors use the website and identify opportunities for improvement.
Marketing cookies
Where implemented, these may be used to measure advertising effectiveness or support relevant promotional communications.
Where required by law, we will obtain consent before placing non-essential cookies or using similar tracking technologies.
Users will be provided with appropriate information and controls for managing their cookie preferences.
Browser settings may also allow users to restrict or delete cookies, although doing so may affect website functionality.
7. Music Streaming and Connected Devices
iChill provides music through its own web player and compatible playback services, including Sonos integration where available.
To provide these services, we may process account identifiers, subscription entitlements and technical information necessary to establish and maintain playback.
Where users connect third-party playback systems, certain information may be exchanged with the relevant provider to enable the requested functionality.
Third-party services may also process personal information independently under their own privacy policies.
8. Sharing Personal Information
We do not sell personal information.
We may share information with third parties where necessary to operate our business, including:
- Website hosting and technical service providers.
- Payment and subscription processing providers.
- Account authentication and security providers.
- Customer support and communications providers.
- Delivery providers for physical products, where applicable.
- Professional advisers and public authorities where legally required.
We share only information reasonably necessary for the relevant purpose.
Where third parties process personal information on our behalf, we require appropriate contractual and security protections.
9. International Data Transfers
Our customers and service providers may be located in different countries.
Where personal information is transferred outside the United Kingdom, we will comply with applicable data protection requirements.
Where required, we will use appropriate safeguards, including recognised adequacy arrangements or approved contractual protections.
10. Data Retention
We retain personal information only for as long as necessary for the purposes for which it was collected.
Account information is generally retained while the account remains active.
Purchase and transaction information may be retained for longer periods where necessary to meet accounting, tax or legal obligations.
Customer communications and technical records are retained only as long as reasonably necessary for their relevant purposes.
When personal information is no longer required, we will delete or anonymise it securely.
11. Account Deletion
Customers may request deletion of their iChill account and associated personal information by contacting:
We aim to respond to valid deletion requests within 30 days, subject to applicable legal requirements.
Certain information may need to be retained for legal, accounting or legitimate business purposes.
Account deletion does not necessarily cancel subscriptions purchased through Apple or Google. Customers should cancel those subscriptions through the relevant payment provider.
12. Your Privacy Rights
Depending on applicable law, individuals may have the right to:
- Access their personal information.
- Request correction of inaccurate information.
- Request deletion of personal information.
- Restrict or object to certain processing.
- Request data portability where applicable.
- Withdraw consent where processing relies on consent.
- Object to direct marketing.
Requests may be submitted to info@ichillmusic.com.
We may request information to verify identity before responding.
Individuals may also have the right to complain to their relevant data protection authority.
In the United Kingdom, the supervisory authority is the Information Commissioner’s Office (ICO), available at https://ico.org.uk.
13. Marketing Communications
We may send information about iChill music, new releases, subscription offers and related services where permitted by applicable law.
Customers may unsubscribe from marketing emails at any time using the unsubscribe link included in the message.
Users may also request removal from marketing communications by contacting us.
Essential account, transaction and service-related communications may still be sent where necessary.
14. Data Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or destruction.
Access to personal information is restricted to authorised persons and service providers who require it for legitimate purposes.
Although we take reasonable precautions, no electronic system can be guaranteed to be completely secure.
15. Children’s Privacy
Our website and subscription services are not intended for children under 13.
We do not knowingly collect personal information from children under 13 without an appropriate legal basis.
If we become aware that such information has been collected improperly, we will take appropriate steps to delete it.
Additional protections may apply to children under applicable data protection laws.
16. Links to Third-Party Websites
Our website may contain links to external websites or services.
These third parties operate independently and may have their own privacy policies.
We encourage users to review the privacy information provided by external services before sharing personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology, business practices or legal requirements.
The latest version will be published on our website with a revised effective date.
Where appropriate or legally required, we will notify users of significant changes.
18. Contact Information
New Music Productions Ltd
Trading as iChill Music
Hurst Farm, Dairy Lane
Crockham Hill, Edenbridge
TN8 6RA, United Kingdom
Company registration number: 05517142
Email: info@ichillmusic.com
Website: Royalty Free Music Collection | PRS & PPL Exempt Music
For questions about this Privacy Policy or requests concerning personal information, please contact us using the email address above.
